Products & Services

Performance and Load Testing solutions

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Products and Services

Today, as call centers become more complex with deeper level of integration into other channels, it is important to understand how technical issues such as Ready State / CRM delays or Voice Quality could affect Running Costs and, ultimately, your Customer Experience.

Data Synergy provides a range of testing services and offers a set of effective simulation tools for analysing a call center's costs and revenues under a variety of conditions.

Instant Loss Visualization

2500

Total Weekly loss of customer calls

$3.60

Average Revenue per Call

$9,000

Total Weekly Loss of Business

Our Services

Omni-channel Performance Testing Consulting and Advice

Take advantage of the Data Synergy domain expertise in the field of automated performance and load testing. Smart enterprises around the globe rely on the expert services and cutting edge technology offered by Data Synergy to validate performance and ensure the highest levels of your customer retention, customer satisfaction and product improvements KPIs.

Performance testing of Omni‑channel

Data Synergy and its partners have significant experience in performance testing of various business systems using a variety of testing environments and platforms (HP Performance Centre, Borland Silk Performer, IBM Rational Tester, etc.). These are large and complex solutions that require significant expertise to test effectively which requires the deep experience of consultants such as Data Synergy.

Cloud-based end-to-end experience testing

We offer a complete package to take care of the entire performance testing effort using cloud-based facilities. If you don't have the time, resources or skills to setup and run your own performance tests, let us take care of the details and deliver you the results.

Get a FREE quote now!

We deliver automated testing of your Omni-channel Contact Center to ensure highest efficiency.

Our Products

Data Synergy Voice

Available both as On-Premises and Cloud models

Data Synergy Voice is a unique and innovative suite for automated testing of Omni-channel Contact Center platforms. It allows to effectively automate different types of tests with tailored reports for efficient validation of various business KPIs as well as technical quality metrics.

CLOUD

STANDALONE

Customer calls are placed through the Service Provider Customer calls are placed locally
Suitable for production Contact Centers Suitable for pre-production systems
All tests are executed from within Data Synergy cloud data centers All tests are executed On-Premise
Benefits:
  • Production performance visibility
  • Continuous production monitoring
Benefits:
  • Increased security
  • More thorough tests could be devised
  • No additional call charges

Features

  • Complete end-to-end solution for Omni-channel experience testing:
    • Voice
    • Web
    • Email
    • Instant Messaging
    • Screen Sharing
  • Production monitoring
  • Generating incoming/outgoing call traffic for SIP trunks
  • Advanced Call Workflow Scripting
  • Support for both, Audio and Video RTP streams
  • Voice quality measurements
  • Event pack
    • Best Service Level (shortest time to answer)
    • Average time-to-ring/time-to-queue
    • Call drop statistics
  • IVR Scanner

Benefits

  • Natively integrated with a range of industry tools
  • Native Graphic Interface
  • No special telephony / VoIP knowledge is needed
  • No special programming skills needed
  • Great efficiency in test development
  • Cost Effective
  • End-to-End experience testing
  • WFM testing

Get a FREE trial now!

We deliver automated testing of your Omni-channel Contact Center to ensure highest efficiency.

Metrics and Executive Summary

What we measure

While managers use spreadsheets often for financial analysis and reporting, very few would think to use simulation tools for the same purpose. We measure Efficiency, Loss of Business and Customer Experience by thoroughly analysing and comparing the technical operations performance of your systems with the real-time customer experience metrics.

Technical parameters

Customer experience metrics

Audio Delay Voice Quality
Round trip latency Queue and Hold Times
Packet Loss (%) # of Transfers
Voice Quality First-Call Resolution Rate

What you get as a result

A full operations snapshot with a precise history-based picture of the business unit effectiveness. We tailor the reports combining data from multiple sources so it is 100% meaningful and show you what is important to your business. Download our data sheet to learn more.

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2500

Total Weekly loss of customer calls

$3.60

Average Revenue per Call

$9,000

Total Weekly Loss of Business